Customer support 

Telephone: +84 912 685 141
Syke: vietnamimmigration

Cancellation and refund policy

Denied applications will be refunded 100% while errors and typos in 1 month single entry approval letter will be amended for free


We guarantee to give clients the pre-approval letter within 24 - 48 hours, thus applications will be processed as soon as the payment completed. For any reason you wish to cancel a service before receiving our confirmation of taking your visa into processing, you can do so without any penalties or charges by informing us via phone or email. You will receive a full refund of any fees paid for this particular service. However, no refund will be given after your visa taken into processing or you receive approval letter issued by Vietnam Immigration Department.


In case of denied applications without changes or changes are made in appropriate time, refund will be as:

We cannot process refunds for credit card payments over 6 months old. Credit cannot be applied to the applications submitted through other agencies or the applications submitted to Consulates directly. We reserve the right to modify these refund policy without prior notice.


Contact us


  • Telephone:+84 912685141
  • Office

  • Address: 101 Lang Ha street, Dong Da district, Hanoi
  • Working time: From 8:00 to 17:00 GMT+7 (Monday - Friday)
  • Site map